EBA 552 | Course Introduction and Application Information

Course Name
Total Quality Management
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
EBA 552
Fall/Spring
3
0
3
5

Prerequisites
None
Course Language
English
Course Type
Elective
Course Level
Second Cycle
Course Coordinator -
Course Lecturer(s) -
Assistant(s) -
Course Objectives This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the controlcharts.
Course Description The students who succeeded in this course;
  • Will be able to understand the dimensions and elements of quality and quality improvement.
  • Will be able to discuss the strategic role of quality and quality improvement issues and problems.
  • Will be able to understand the quality concept and quality control methods and techniques and statistical quality control.
  • Will be able to learn the new approaches in quality field such as Total Quality Management and its philosophy.
  • Will be able to implement the methodology of the quality management through the steps of TQM.
Course Content Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course.

 



Course Category

Core Courses
Major Area Courses
X
Supportive Courses
Media and Management Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Related Preparation
1 Introduction to Quality Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 1
2 Total Quality Management — Principles and Practices Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 2
3 Total Quality Management – Tools and Techniques & Management and Planning Tools Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 3&12
4 Fundamentals of Statistics Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 4
5 Control charts for variables Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
6 Control charts for variables Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
7 Additional Control charts for variables Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 6
8 Control Charts for Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 8
9 Control Charts for Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 8
10 Acceptance Sampling by Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
11 Acceptance Sampling by Attributes Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
12 Acceptance Sampling Systems Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
13 Acceptance Sampling Systems Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
14 Reliability Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 11
15 Case Presentations
16 Review of the Semester

 

Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
5
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Homework / Assignments
Presentation / Jury
Project
1
5
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
10
Final / Oral Exam
1
80
Total

Weighting of Semester Activities on the Final Grade
3
20
Weighting of End-of-Semester Activities on the Final Grade
1
80
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
Including exam week: 16 x total hours
16
3
48
Laboratory / Application Hours
Including exam week: 16 x total hours
16
Study Hours Out of Class
15
3
Field Work
Quizzes / Studio Critiques
Homework / Assignments
Presentation / Jury
Project
1
40
Seminar / Workshop
Portfolios
Midterms / Oral Exams
1
32
Final / Oral Exam
1
60
    Total
225

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest